Refund Policy

Last updated: September 25, 2026

1. Service Satisfaction Guarantee

At Apex Shield Cleaning, we stand behind the quality of our work. If you are not satisfied with any aspect of our cleaning service, please contact us within 24 hours of the completed service, and we will return to address the issue at no additional cost.

2. Cancellation by the Client

Clients may cancel or reschedule a scheduled cleaning service under the following terms:

• More than 48 hours before the scheduled service: Full refund of any prepaid amount, or no charge if invoiced after service.
• 24 to 48 hours before the scheduled service: 50% of the service fee may be charged to cover scheduling and team allocation costs.
• Less than 24 hours before the scheduled service: The full service fee may be charged, as our team will have already been dispatched or allocated.

3. Recurring Service Contracts

For clients on recurring service agreements (weekly, bi-weekly, or monthly), cancellation of the overall contract requires written notice as specified in your individual service agreement. Typically, this is 30 days' written notice. Any prepaid amounts for undelivered services will be refunded within 14 business days.

4. Cancellation by Apex Shield Cleaning

In rare circumstances, we may need to cancel or reschedule a service (e.g., extreme weather conditions or team emergencies). In these cases:

• We will provide as much advance notice as possible
• The service will be rescheduled at the earliest mutually convenient time
• Any prepaid amount for the cancelled service will be credited to your account or refunded

5. Refund Method

Refunds will be issued using the original payment method. Processing times may vary depending on your financial institution but typically take 5 to 14 business days.

6. Disputes

If you believe you are entitled to a refund not covered by the above terms, please contact us directly. We are committed to fair resolution of all service disputes.

7. Non-Refundable Items

Initial walkthrough assessments are complimentary and carry no charge. Custom cleaning supply purchases made on behalf of a client at their request are non-refundable.

8. Contact

To request a refund, reschedule a service, or discuss a service concern:

• Phone: (587) 581-3551
• Address: 355 Sora Blvd SE, Calgary, AB, Canada
• Website: apexshieldcleaning.com/contact